Last updated 27 July 2026.
TriLoad is a software service delivered electronically — there's nothing physical to ship. Access to your account and its features is granted immediately once you sign up, and continues for as long as your subscription (or free trial) is active.
Every new coach gets a 14-day free trial — full access, no card charged. This is the time to decide whether TriLoad is right for you. You can cancel at any time during the trial from the Billing page and you'll never be charged.
Because the free trial exists precisely so you can try TriLoad before paying anything, subscription charges are generally non-refundable once your trial ends and your first payment is taken. Cancelling stops future billing but doesn't refund payments already made, and access ends immediately on cancellation rather than running to the end of the billing period — so there's no unused time to refund.
If you forgot to cancel before your trial ended and were charged without meaning to be, contact support@triload.co.za within 7 days of the charge. If you haven't made substantial use of that billing period, we'll refund the charge and cancel your subscription. This is offered at TriLoad's discretion to cover genuine mistakes — it isn't a general money-back guarantee for change-of-mind cancellations after that window.
If a payment fails or is reversed by PayFast or your bank, we may suspend access until it's resolved. If you believe you were charged in error, contact us before raising a chargeback with your bank — it's faster to resolve directly.
Email support@triload.co.za with your account email and the date of the charge. We aim to respond within a few business days.
If this policy changes in a meaningful way, we'll update the date at the top of this page.
Questions? support@triload.co.za. See also our Terms of Service and Privacy Policy.